About Critical Service

Critical Service is a company based in Turin, founded in 2015. Initially established by four partners with twenty years of experience in the IT sector, it now employs around 200 people. With rapid growth, Critical Service has made a name for itself thanks to the professionalism of its collaborators, recognized by client companies. The company operates out of Palazzo Lancia, a historic site in the region, seen as a launchpad for new opportunities both in Italy and abroad.

Currently, Critical Service is focusing on the cybersecurity sector, recognizing its technological and personal importance. The company operates 24/7/365 both in Italy and abroad.

The Challenge

Critical Service has faced two main challenges: Expanding into new markets and finding professionally prepared talent. While the company had no shortage of technical knowledge, it felt the need to broaden its training for employees, particularly in the soft skills that would help them approach new markets with the highest professionalism.

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The Solution

To address these challenges, Critical Service chose the Wibo Leadership Academy. The training allowed Critical Service managers to Compare themselves with managers from other sectors, opening new perspectives and consolidating the company's vision.

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Wibo was chosen due to its Fresh And Innovative approach, which stood out from traditional training offerings on the market. The gradual delivery of the program over time was also a Key Factor.

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The Impact

Wibo impacted in two main ways: by showcasing new models and Deepening Knowledge of already existing models.

The implementation of the Wibo Leadership Academy had a Gradual yet significant impact with Critical Service. While results were not immediate, the training planted seeds for future growth, as long as attention and consistency are maintained.

The Wibo format, emphasizing real experiences and practical advice, proved particularly effective for managers, who found the training rewarding and not burdensome for their workload.